Pamela’s apartment is truly fabulous, with an extraordinary view. The hotel staff were very friendly. We had a minor issue with the fridge, but Gabriel took care of it quickly. Thank you! We will be back.

Our family of four loved our stay -- the condo is the perfect size with 2.5 baths and 2 bedrooms (a very spacious master with a great view.)  The pool area is very nice along with an extremely friendly, service-minded staff.  We also received excellent, prompt communication with the property manager as well as Pamela, the owner.  Just one thing that brought my rating to a 4-star in terms of the listing -- I asked at the concierge about using the paddle boards/water toys and they said they didn't have anything for the water.  Not a huge deal, but we were hoping to kayak or paddleboard. Otherwise it was a nearly perfect vacation -- highly recommend this property and area!

This was an excellent place to stay. The house was in good working order, met the expectations from the pictures and the AC worked perfectly for an August visit with no issues. When we needed help with items Gabriel stepped in and got us everything we needed. In addition Gabriel set us up with multiple trips and was always available to answer any questions ans was integral to us having a great trip. When you book ask for Gabriel’s WhatsApp to get info before you come he is full of good info. The facilities are super nice and even though we have sargassum to deal with it was a beautiful place and was very kid friendly.

Everything met and exceeded expectations. Beautiful townhouse, well furnished, in a fabulous setting. Quiet and uncrowded beach but a short walk into town. The views from the unit are spectacular and the property manager, Gabe, is very responsive and so helpful with everything from recommendations to setting up side trips. One day he took my wife and me to Chichen Itza and his wife and daughter took us out to dinner one night to one of his favorite restaurants. The owner, Pamela, is a pleasure to deal with. I highly recommend this property.

Condo is well described. Condo was clean although the kitchen and pots/pans/silverware looked like it was up to the previous renters to clean and I had to re-wash them as there was still stuck on food. There were only 2 soup spoons and 2 small spoons so difficult for larger groups. Fridge doesn’t really get items cold. Used the freezer to almost freeze refrigerated items down then the fridge could manage to keep them from becoming room temp again. Water can be replaced at no charge, just ask Gabe for the process. Shower water never gets hot so slightly warm showers. Yes, it’s already hot outside so shouldn’t be a big deal but my family was actually cold in the shower so we kept them very short. Sargasso is very bad right now so going in the water is almost impossible.   They also used the red flag liberally while we were there so no water activities for the 9 days. I never saw anything but one small catamaran so I’m not sure what they actually have. Daily activities were small but fun, walk to town do-able, use the in-Drive app to get around (equivalent to Uber/Lyft). Bring cash for In-Drive since charging to your credit card is not an option. There is a dead spot in service once the driver passes the security stop so wait by the street after that as the app may not update.  I know I pointed out a lot of small details but Gabe is great and the condo was really nice. A/C works great and it’s well decorated.

Truly an outstanding choice to vacation! Pamela's penthouse was perfect! Our concierge contact Gabe was super friendly, helpful, and responsive. We got a ride from him on return to the airport for our departure, very great guy! The penthouse was wonderfully clean upon our arrival, thanks to Gabby! We really had everything we needed there on site. The resort staff were all very personable and polite. Dinner at the resort restaurant is delicious, the menu changes nightly so that's a cool switch up. Breakfast and lunch are great too! If we didn't want to eat on site, the resort is a perfect location for walking to the paseo and local restaurants scene, you can easily get a taxi for travels a bit further away.  Strolling up and down the beach is lovely. The views are priceless!Overall would recommend Pamela's place to anyone looking to have a phenomenal vacation experience.

The condo is lovely and the perfect setting for a beach vacation. We walked on the beach every morning watching a beautiful sunrise, had breakfast on the balcony and swam in the ocean or pool in the afternoon. We explored the Mayan ruins across the street and on our way into town. We walked into town for dinner and some shopping on 5th Avenue. Gabe was very responsive when we had minor issues. And best of all Gabe was our tour guide when we went snorkeling in Akumal with the turtles then Yalku. Another time he took us to the Jardín de Eden cenote then to the glass factory. We had a wonderful time! Thank you Gabe!

Photos of condo listing don’t do justice to the spaciousness of the condo nor the amazing views of the water.  A few steps from the beach and the pool. Enjoyed our stay very much. Lovely hotel staff especially kind to our children, and Gabriel the local property manager is a delight to communicate with. He’s so helpful and kind and will help set up a fantastic day trip for you.  Take his advice for local food.  So good.

The most important things for me in a vacation rental are the view, close proximity to beach, restaurants, shopping etc, and comfortable beds. This place, definitely checked all boxes. The truest measure of reviewing a rental is if you would return and I would absolutely love to return to this spot.

Beautiful views from both balconies! Perfect place to relax & recoup from Midwest winters